Corona support point for citizens

On the website of the Security Region Zuid-Limburg you will find all information about the measures announced by the government and what these measures may mean for you (residents and businesses). We ask you to first look at this website for the answers to your questions and the latest news.  Below you will find information for Maastricht residents, for example about municipal services and (aid) initiatives. There is also a separate page with information for entrepreneurs.  Do you still have questions? Call 043 350 40 40

Questions about municipal services

  • All measures extended until 28 April

    The government decided today that all corona measures in the Netherlands will be extended until Tuesday 28 April. In the week before 28 April, the Cabinet will assess what is needed for the period thereafter. For the upcoming Easter weekend the urgent advice is to stay at home then as well. More information about the extension can be found on the website of the Central Government.

  • Emergency ordinance 27 March

    The Security region South Limburg has adopted a new emergency ordinance (in Dutch only). This new emergency ordinance incorporates the stricter measures on the control of the coronavirus adopted by the Cabinet on Monday 23 March. The new emergency ordinance will apply to the 16 municipalities in the South Limburg region from Friday 27 March. You can watch the the mayor talking on YouTube (in Dutch only) about the emergency ordinance

    Group formation is prohibited in the entire public space in the South Limburg region. If this is not adhered to structurally at certain locations, this can lead to closure. The Cabinet defines a group as three or more persons who do not keep a distance of 1.5 metres. More than two people can therefore be maintained. There is no question of group formation when it concerns persons who form a joint household. In addition, there is no question of group formation if children up to and including 12 years of age play together under the supervision of one or more parents. However, the parents must keep a distance of 1.5 metres between them.

  • Comply with measures

    1. I see people don't comply. How can I report this? You can report violations  by calling 14043. Our enforcers will, if possible and they are in the area, go to the scene.
  • Products and services

    1. The services currently required by the Municipal Counter have been adapted to the measures taken in connection with the coronavirus. Do you need anything? Then look at the product you need to see if you can apply for it now and how you can do so. If you don't find the information you need, per product you will find information how to contact us.
  • Waste collection and environmental parks

    1. Is waste still being collected? Household waste is collected and that the milieuparken (waste drop offs) are also open. However, we ask you kindly to please postpone your visit to the milieupark. Only visit the park when strictly necessary!
    2. Is the national composting day going on? The national compost day, scheduled for 28 March, will unfortunately be cancelled. Also, for the time being, there will be no more paper collection at home by associations. Paper can still be disposed of free of charge at the milieuperrons (recycling platforms) or a milieupark.
    3. Is the waste paper still being collected?  No, paper can be taken to the environmental platform. For more information, see the environmental platforms page.
  • Travel to Belgium and vice versa

    1. Is travel to Belgium and vice versa prohibited? Non-essential travel to and from Belgium is prohibited. The municipality has placed additional warning signs at border crossings to warn lorries in particular in good time that non-essential journeys to and from Belgium are prohibited. Incidentally, this applies to everyone, not just lorries. What are non-essential journeys? And what do I need to have in order to be allowed to cross the border? You can find all information about this on the website of the central government (in Dutch only).
    2. I live in Maastricht. Can I still cross the Belgian border? Belgium has introduced strict controls at border crossings since 18 March. Non-essential movements are no longer permitted. This means that you are no longer allowed to cross the border for refuelling, shopping, walking, cycling or holidays.

      Only people with an employer's declaration, a co-parenting arrangement or a declaration of comprehensive care are allowed to cross the border. More information can be found on the website of the central government.

    3. Am I still allowed to travel?  For up-to-date information about travelling to other countries, please visit the website of the Ministry of Foreign Affairs. The situation may change on a daily basis. The travel advice for neighbouring countries Belgium and Germany can also be found here.  

    4. Can I provide informal care in the Netherlands from Belgium? According to the Belgian government, you may cross the border by showing a copy of the identity documents of those to whom you provide informal care and your own identity document.

    5. My ex-partner lives in Belgium. Can I pick up and bring my child(ren) to the other parent? You can cross the border on presentation of the signed parental agreement or the divorce agreement stating the access arrangements. Also bring your own ID card and (a copy of) the ID card(s) of your child(ren). You will only be admitted to Belgium for the duration of the removal or bringing of your child(ren). 

  • Emergency(child)care

    1. When can I take my child to emergency (child) care? It is important that people who have a crucial profession can continue to work. People working in a crucial profession should therefore be able to go to child care. If in a family one parent performs a crucial profession, the request is to take care of the children themselves if possible. If this is not possible, the school and/or childcare can be called upon (day care, BSO, host parent care). It is not a hard requirement that both parents exercise a crucial profession. The Cabinet considers it important that people with crucial professions can continue to work and that childcare is available for them.  The list of crucial professions is not comprehensive. However, the list does provide insight into the most important professions that keep society going. People with an indispensable facility or support function (e.g. cleaning, security, ICT) for one of these crucial professions can also bring their children to emergency care. It is up to parents and employers to make the right choices here. Children who show symptoms of illness are not allowed to go to emergency child care anyway. They have to stay at home. Are you unable to arrange childcare and do you not work in a crucial profession or in the vital infrastructure? Talk to your employer about a solution. 
    2. Does childcare (at school) also apply if one of the parents works in a crucial profession? The starting point for 1 parent who performs a crucial profession is that they have to arrange the care themselves at home. If that does not work out, they can receive care at school/accommodation. Both parents with a crucial occupation is not a hard requirement. There must be care so that people with a crucial profession can continue to work.  More information about the crucial professions can be found on the website of the central government. Do you have any questions? Please contact the GemeenteLoket via 14 043 (from abroad +31 43 350 40 40).
    3. My ex-partner lives in Belgium. Can I pick up and bring my child(ren) to the other parent?You can cross the border on presentation of the signed parental agreement or the divorce agreement stating the access arrangements. Also bring your own ID card and (a copy of) the ID card(s) of your child(ren). You will only be admitted to Belgium for the duration of the removal or bringing of your child(ren). 
  • Child abuse or domestic violence

    In this intense period of 'forced distance' and 'home quarantine' due to the Corona virus, it is good to have extra attention for domestic violence, child abuse and unsafe home situations. If you have suspicions, you hear arguments and you do not trust the situation, you can report this via the website I suspect domestic violence or call Safe Home via 0800 2000. Tell the children that they can also call the children's phone themselves on 0800-0432.

  • Passport/ID card request

    1. Can I apply for a passport/id card now? Look at the page applying for a passport/id card for more information.
    2. I want to request another product. Where can I find information? Use the search function on our website to search for the product you want to request. The product contains the current information.
  • Marriage and funeral

    1. Can I go to another funeral? Gatherings where more than a hundred people gather at once are forbidden. Unfortunately, this also applies to a sad event such as a funeral. Funeral directors and the branch association for the funeral industry (BGNU) have developed their own guidelines. Among other things, they advise that no more than thirty people are present at funeral services in funeral homes, crematoria or cemeteries. Depending on the room where the funeral takes place, there may also be fewer.
      We advise you to respect the guidelines of undertakers and the BGNU. For more information about the directive, we would like to refer you to the website of the BGNU.
    2. Can my marriage still take place? Look at the page Trouwen in Maastricht for more information.
  • Bicycle-parking facilities

    1. Are the Bicycle-parking facilities open? The bicycle-parking facilities Markt and Kesselskade are closed until 1 June. Due to the coronavirus measures, it is quieter in the city. There are fewer employees who can/may go to work. This means that we have looked at the opening hours of the bicycle-parking facilities in the city centre. We will set up a mobile bicycle-parking facility as soon as possible on the forecourt at Mosae Forum. You can park your bike there.

    The underground bicycle-parking facility underneath the station will remain open. The parking is temporarily free of charge. To limit physical contact, travellers no longer need to check in or out. From 21 March, the NS will close the bicycle and service point for bicycle repairs and bicycle accessories in this parking facility. On www.Maastrichtbereikbaar.nl you will find an overview of all bicycle parking facilities in the city.

  • Shops and opening hours

    1. Will Shopping evenings and Shopping Sundays continue? No, they will not take place for the time being. Shops decide for themselves whether they stay open or not.  However, it is also important in shops to follow the hygiene measures and to keep a distance of one and a half metres from each other. If you want to know if a shop is open, please consult its website. 
    2. Are Eating and drinking establishments closed? Yes they are. Unless for collection and delivery. The restriction on eating and drinking also applies in shops. This means that food and drink outlets in department stores, shopping malls, large supermarkets or other shops are all closed.
  • Weekly markets in Maastricht

    The weekly markets, if used properly, can contribute to the battle against corona: additional opportunities for buying food, allowing buyers to be better spread. And also in the open air.

    1. Why do the weekly markets continue on Wednesdays and Fridays? Under specific conditions, the new emergency ordinance allows markets to continue. For the municipality of Maastricht this means that from Wednesday 1 April 2020 the weekly markets on Wednesdays and Fridays on the Market will be resumed in a limited set-up and with only food stands. During the markets the requirements with regard to hygiene and distance will have to be guaranteed at all times. 
    2. Why has it been decided to only allow food stalls and not also non-food stalls? Only food products may be offered that meet the primary needs of life and that are intended solely for take-away and not for consumption on the spot.
    3. How many stalls are there at the weekly markets? There are 6 stalls at the Wednesday market and 23 at the Friday market. The opening of both markets is limited from 10:00 to 14:00. During the markets, hygiene and distance requirements must be guaranteed at all times. Sales may only take place after approval of the set-up by the market master.
  • Sport facilities

    1. Is the Geusseltbad open and do swimming lessons continue? All sports facilities of Maastricht Sport including the Geusseltbad will be closed until 1 June 2020.  The lessons in the Geusseltbad will also be cancelled. Specific questions, e.g., about the validity of monthly tickets, will be taken up by the Geusseltbad. You can send your mail with questions to info [at] maastrichtsport.nl. For more information about sports during corona: www.maastrichtsport.nl.
  • Sports and sports associations

    1. Sports associations and sporting events can call for support via the national box office. Yes, they can. Today it was decided that sports associations and foundations can also receive a one-off contribution of € 4,000 via the Emergency Desk. More information can be found on this page and on this page on the RVO website.   
    2. Support point Corona and local arrangements in Maastricht. Here you will find information about the schemes currently in force in Maastricht. If you would like more information about the deferral of rental costs or the payment of municipal taxes, please visit the page with information for entrepreneurs.
    3. Deferral of payment of tax. If you have run into problems due to the corona crisis, you can ask the Tax and Customs Administration for a postponement of payment. This may concern your income tax, corporation tax, turnover tax and wage tax. The request must be motivated in writing before the collection is halted, only later will the assessment take place. If you pay your tax too late in the coming months, the Belastingdienst will not issue a default penalty. Moreover, if you expect a lower profit due to the current situation, it is advisable to apply for a reduction of the provisional assessment.
    4. Specific sports arrangements for postponing loan repayments (only relevant for Kimbria Tennis). The Stichting Waarborgfonds Sport and various banks have made agreements that the repayment of loans can be suspended for 6 months. This means that the term of the linked municipal guarantee (only relevant for Kimbria in Jekerdal (€40,000)) will be extended when they invoke this possibility.  See also this page
    5. Specific sports arrangements Coronanoodfonds sport. The NOC*NSF has set up Coronanoodfonds Sport as a supplement to the economic measures of central government and municipalities and has set aside 4 to 5 million euros for this purpose. The national government and others who want and are able to do so have been asked to participate. Look for more information on the website of the NOC*NSF.
  • Cultural institutions

    1. Are the cultural institutions open? Since 12 March, the municipal institutions Centre Céramique, Kumulus, Theater aan het Vrijthof and the Museum of Natural History have been closed. In any case, they will remain so until 1 June. 
  • Maasboulevard tunnel and elevators High Bridge

    1. Why is the Maasboulevard Tunnel closed at night? Due to underutilisation as a result of the corona crisis, the Maasboulevard tunnel is only open between 05.30 and 21.30 hours until further notice. Users of the Q-parkgarage can drive out of the parking garage at all times. Entry is only possible when the tunnel is open. Also, the elevators of the bicycle and pedestrian bridge Hoge Brug can temporarily only be used from 07.00 to 21.00 hours.
  • Municipal council

    1. Information rounds and council rounds online. The city council will meet digitally. For the time being, this only applies to information rounds and council rounds.
    2. City rounds cancelled. Unfortunately, city rounds cannot take place. The municipal council therefore calls on all residents to share their contributions with the council in writing or by video message. 
    3. Council agenda. At the beginning of April, it will become clear which subjects the council will meet on digitally. The information can then be found here.
    4. Council decisions. Council decisions are only legally valid if they are made physically at a council meeting. It is possible that the central government will soon come up with an emergency ordinance or amendment to the law that will make it possible to vote digitally. The Maastricht Municipal Council keeps a close eye on developments. It will be decided in mid-April whether and in what form the council meeting at the end of April will take place.

    If you have any questions, please contact the registry.

Social Affairs Maastricht Heuvelland

  • Frequently asked questions about social affairs

    1. I am lonely or need support and would like to talk to the church, but I have to stay at home because of the corona crisis. What should I do now?

      Call our Support point Corona via 043 350 40 40. You will then be put through to the Social Team, even on weekends between 09.00 and 17.00 hrs. The staff of the Social Team will help you with your question. Or take a look at the website of Thuis in Maastricht (in Dutch only) for a list of aid initiatives in Maastricht.

    2. You have an appointment with Social Affairs Maastricht Heuvelland? Will it still take place? If you have an appointment with a consultant in the period up to and including 1 June, he or she will contact you to make this appointment by telephone. If that is not possible, the appointment will be rescheduled. For up-to-date information on the services provided by Social Affairs: www.socialezaken-mh.nl.

    3. I need care or support and would like to talk to the municipality, but I have to stay at home because of the corona crisis. What should I do now? Call us at 14043. The Social Affairs staff are ready to answer your questions by phone. An additional conversation can also take place by telephone during the coronary crisis, after which any help or care will be initiated.
    4. I will receive help or care via the Wmo. Will this continue during the coronary crisis? The care provider that provides help or care to you will continue to do this as much as possible, but must follow the guidelines of the National Institute for Public Health and the Environment (RIVM). If this means that the care has to be organised in a different way, the care provider will inform you of this itself. The care provider will also consult with the municipality. If you have any further questions about this, please contact Social Affairs via telephone number 14043.
    5. The social teams no longer give consultation hours because of the  corona virus. Where can I go now? As long as the restrictive measures of our government apply, there will be no consultation hours in the neighbourhood. However, you can put your question to the social team in your neighbourhood by phone, e-mail or Facebook. Click here for the contact details of the social team in your neighbourhood.
    6. I am a care provider and have a question about the consequences of the corona crisis for the care or support provided by my organisation. Where can I go? You can contact your contact person at Social Affairs or the staff of the Social Domain team Zuid-Limburg via inkoopteamsd [at] maastricht.nl. Also look here for the frequently asked questions from care providers about the corona crisis.
    7. I am freelancer/entrepreneur and I am losing income due to the corona crisis. Where can I apply for extra temporary financial support? We are working hard so that you can apply for this scheme as soon as possible. The preparations are almost ready. Keep an eye on the website of Social Affairs Maastricht Heuvelland. The application form for the arrangement will be put online as soon as possible.
    8. I am dependent on the Food Bank. Will I get a food package during the corona crisis? Existing customers of the Voedselbank still receive a package in the regular manner. The Voedselbank cannot accept new customers during the corona crisis.

General questions

  • Anti-dispersion measures

    What are the measures?

    • Stay at home as much as possible
    • Work at home if you can
    • Always keep a distance of 1.5 meters.
    • Avoid groups and crowds.
    • A maximum of 3 people visit and keep a distance.
    • (Slight) colds or ill? Stay at home.
    • Family member fever (38 degrees or more)? Roommates also stay at home.
    • Look for up-to-date information on the Rijksoverheid website. 

    For up-to-date information about the measures check the Rijksoverheid website.

  • Number of infections

    1. How many people are infected with the Coronavirus? The current number of patients with the coronavirus (COVID-19) can be found on the RIVM website.
  • (Aid) initiatives

    1. Would you like your initiative to be listed at Home in Maastricht? Or are you looking for people to help with your initiative? Send an e-mail to steunpuntcorona [at] maastricht.nl. In consultation with you, we will put the initiative on Home in Maastricht or make sure that your initiative gets tips and support.
    2. How can I help? Visit www.thuisinmaastricht.nl for an overview of all (help) initiatives in this period. You may be able to join them.
  • Family members and children

    1. How much distance should I keep from other people? Everyone should keep a distance of 1.5 meters (two arm lengths) from each other wherever possible. Check the website of the Central Government (LINK) to see what this means in practice.
    2. Can children still play outside? Children under the age of 12 may continue to play outside together. The National Institute for Public Health and the Environment (RIVM) states that this does not constitute a health hazard. However, the urgent advice is to limit the number of young children playing together. More information can be found on the website of the National Government.
    3. My partner and I both work in a crucial profession. Where can we go for the emergency care of our school-age children? Parents of school-age children who live in Maastricht and work in a crucial profession can apply for emergency care for their child at their own school or toddler or child care centre.
  • Sick or family members are sick

    1. I have (slight) colds or am sick. What should I do? Stay home. Do you also have a fever (38 degrees or more)? Then your whole family has to stay inside.
    2. One of my family members is ill. What should we do as a family? The family member who is ill or has a cold, stays at home. If a family member has a cold and a fever (38 degrees or more), stay indoors with the whole family. An exception to this are families with parents who work in crucial professions. They do not have to stay at home if another family member is ill and has a fever.
    3. I am worried about my health or the health of my loved ones. Where can I go? Look for up-to-date health information and advice on the special webpage of the Rijksoverheid website or that of the GGD Zuid Limburg.
  • Nursing institutions

    1. Can I visit someone in a nursing home or residential facility? No, nursing homes and small-scale residential facilities for the elderly will be closed from 20 March for visitors and others who are not required for basic care. On the website of the central government it is explained what this means in practice.