Corona support point for citizens

On the website of the Security Region Zuid-Limburg you will find all information about the measures announced by the government and what these measures may mean for you (residents and businesses). We ask you to first look at this website for the answers to your questions and the latest news.  Below you will find information for Maastricht residents, for example about municipal services and (aid) initiatives.  Do you still have questions? Call 043 350 40 40

Questions about municipal services

  • Bicycle-parking facilities

    1. Are the Bicycle-parking facilities open? The bicycle-parking facility Markt is open again. The facility Kesselskade is not open yet. Due to the coronavirus measures, it is quieter in the city. There are fewer employees who can/may go to work. This means that we have looked at the opening hours of the bicycle-parking facilities in the city centre. We will set up a mobile bicycle-parking facility as soon as possible on the forecourt at Mosae Forum. You can park your bike there.

    The underground bicycle-parking facility underneath the station will remain open. The parking is temporarily free of charge. To limit physical contact, travellers no longer need to check in or out. From 21 March, the NS will close the bicycle and service point for bicycle repairs and bicycle accessories in this parking facility. On www.Maastrichtbereikbaar.nl you will find an overview of all bicycle parking facilities in the city.

  • Child abuse or domestic violence

    In this intense period of 'social distancing' and 'home quarantine' due to the Corona virus, it is good to be extra alert to domestic violence, child abuse and unsafe home situations. If you have suspicions, you hear arguments and you do not trust the situation, you can report this via the website I suspect domestic violence or call Safe Home via 0800 2000. Tell the children that they can also call the children's phone themselves on 0800-0432.

  • Community houses

    Under what conditions may community centres be open?

    Community centres/houses are allowed to be open provided that the national protocol for town halls is applied and with due observance of the Dutch measures: the basic rules for everyone.

    Measures that apply to a community centre in any case:

    The community centre has a protocol, which contains instructions and agreements on the use of space, walking routes, hygiene, use of toilet facilities, etc. This protocol should ensure that it is clear to everyone visiting the community centre how the accommodation should be used in the coming period and which rules should be followed.
    A maximum of 30 people, excluding staff, may gather in all buildings that are open to the public, subject to the 1.5-metre limit.
    In relation to the corona measures an (extensive) analysis is made of the target group/participants using the community centre.
    Carry out a check in advance in order to assess whether a visit/participation could cause risks.

     

  • Cultural institutions

    1. Are the cultural institutions open? 

      The municipal institutions Centre Céramique, Kumulus, Theater aan het Vrijthof, and the Natural History Museum are closed. The Theater aan het Vrijthof, Kumulus, and the Natural History Museum will remain closed. The City Library at Centre Céramique will welcome readers again from Wednesday 20 May. The coronavirus means that not everything will be as it was. Various measures are in place so that it’s safe for everyone to visit the library. The libraries in Heer and Malpertuis will reopen at a later date.

      From 1 June, theatres and cinemas will be permitted to receive a maximum of 30 people, and only if they have reserved. Museums and historic buildings can open from 1 June if visitors purchase tickets in advance and observe the 1.5 metre social distancing rule. Starting on 1 July, theatres and cinemas can scale up the number of visitors to a maximum of 100.

      Music schools and arts centres will also be open from 1 June. There will be a maximum of 30 people per building and they must observe the 1.5 metre rule. Kumulus is currently organising outdoor lessons for primary school children.

      You can find more information on the websites of Centre Céramique, Kumulus, Theater aan het Vrijthof, and the Natural History Museum Maastricht .

    2. Are festivals allowed to continue? Festivals are allowed if they present performances for a maximum of 30 visitors who can keep a distance of one and a half meters.

    3. Home library of Maastricht. On the website of the Centre Ceramique you will find this page with all sorts of tips and links to the best e-books, handy sites and entertaining reading films. Relax with an e-book or make jumps with your study through all the online programmes available for that purpose. 
  • Education and childcare

    1. Education and childcare
    • Secondary education will open on 2 June. Schools are taking measures so that a distance of 1.5 metres can be maintained. In practice, this means that not all pupils can be at school at the same time.  
    • Special secondary education will also open to all pupils on 2 June. Here too, schools are taking measures so that 1.5 metres can be kept at a distance. This requires customisation and will not always be possible in this type of education.
    • Primary education will reopen 100% on 8 June, unless current studies show that this is not justified.
    • The extracurricular facilities will follow the education and will also reopen on 8 June. Children will be looked after again on their fixed days as agreed in the contract.
    • From 8 June, the emergency shelter will only be available (until 1 July) for pupils of parents who work in the care (evening / night / weekend). Agreements will be made about this with child care and municipalities.
    • On 15 June, secondary vocational education and higher education (hbo and universities) will start again with a limited number of tests, exams, practical lessons and supervision of vulnerable students at the institution.
    • Parents are urged to take children to school or day care on foot or by bicycle as much as possible in order to relieve the burden on public transport.​​​​​​​
  • Emergency(child)care

    1. What will change in terms of (emergency) childcare on 8 June? On 8 June, primary education will reopen 100%, unless current research shows that this is not justified. The extracurricular care follows the education and will also reopen on 8 June. Children will be cared for again on their fixed days as agreed upon in the contract. From 8 June, the emergency shelter will only be available (until 1 July) for pupils of parents who work in the care (evening / night / weekend). Agreements will be made about this with child care and municipalities.
  • Emergency decree

    Many parts of the emergency ordinance remain the same. The most important change is the fact that the sanitary facilities at campsites, holiday parks and marinas may be reopened on 15 June. This concerns the toilets as well as the shower and washing facilities. These facilities may also be reopened at sports clubs and swimming pools. Together with the sector organisations, entrepreneurs and associations, a safe implementation of the measures will be ensured.

    Furthermore, there are some adjustments in the field of visiting nursing homes, education and holidays. Read more about the emergency decree on the website of the Security region South Limburg.

  • Events

    1. Events unfortunately pose a risk of spreading the virus too quickly and too widely. The current ban on events subject to authorisation and notification is extended until 1 September 2020.
    2. When and under what conditions can street artists perform again and how can you report a performance?
      You can report a performance by sending an email to evenementen [at] maastricht.nl">evenementen [at] maastricht.nl
      This mail must contain the following information:
      In which name should the notification be placed? (This person has to have an ID with him/her) plus telephone number and e-mail address.
      On which days do you want to play and where?
      You need to confirm that those who will perform only come with 2 people and do not produce more sound than 85 d(Ba).
      You need to confirm that you will play a maximum of 45 minutes per performance and then leave. It is not allowed to play for an hour and a half on the same (and direct surroundings of) location.
      Without a confirmed notification by email from the GemeenteLoket you are not allowed to perform.

  • Groups and gathering

    1. What are the rules for groups or gatherings? For more information: https://www.rijksoverheid.nl/onderwerpen/coronavirus-covid-19/openbaar-….

    2. What measures will apply to groups from 1 June?  People are allowed to gather outside if they keep a distance of 1.5 metres from each other. In all buildings that are open to the public, a maximum of 30 people may gather, excluding staff. However, we do apply the 1.5 meter distance to each other. At home, the urgent advice remains to keep 1.5 metres for visitors, both inside and in the garden and on the balcony.

  • Maasboulevard tunnel and elevators High Bridge

    1. Why is the Maasboulevard Tunnel closed at night? We are understaffed as a result of the corona crisis, therefore the  Maasboulevard tunnel is only open between 05.30 and 21.30 hours until 25 May. Users of the Q-parkgarage can drive out of the parking garage at all times. Entry is only possible when the tunnel is open. Also, the elevators of the bicycle and pedestrian bridge Hoge Brug can temporarily only be used from 07.00 to 21.00 hours.
    2. When will the Maasboulevard tunnel and Hoge Brug elevators open again at night? The Maasboulevard tunnel will open again at night from Monday 25 May. The tunnel had been closed at night by understaffing due to the corona crisis in recent weeks. The elevators of the bicycle and pedestrian bridge of the Hoge Brug can also be used 24 hours a day from 25 May.
  • Marriage and funeral

    1. Can I go to a funeral?

      Meetings where more than a hundred people gather at the same time are forbidden. Unfortunately, this also applies to a sad event such as a funeral. Funeral directors and the branch association for the funeral industry (BGNU) have developed their own guidelines. Among other things, they advise that no more than thirty people are present at funeral services in funeral homes, crematoria or cemeteries. Depending on the room where the funeral takes place, there may also be fewer.

      From July onwards, crematoria may be reopened to a maximum of 100 people. 

      We advise you to respect the guidelines of undertakers and the BGNU. For more information about the directive, we would like to refer you to the website of the BGNU.

    2. Can my marriage still take place? Look at the page Trouwen in Maastricht for more information.
  • Mandatory pedestrian routes in Maastricht city centre

    1. What are “mandatory pedestrian routes”, and why have they been imposed? You can find an explanation in this article: The “Maastricht Angel” shows the way in the city centre.
  • Municipal council

    1. Information rounds, council rounds and council meetings online. The city council will organise online meetings. The Temporary Deliberation and Decision-Making Act makes online decision-making possible. These meetings can be followed via livestream and are therefore public.

    2. Council agenda. This can be found in the normal place on the municipal council's website

    3. City tours canceled. City laps can unfortunately not take place. The city council therefore calls on all residents to share their contributions with the council in writing or by video message.

    If you have any questions, please contact the registry.

  • Passport/ID card request

    1. Can I apply for a passport/id card now? Look at the page applying for a passport/id card for more information.
    2. I want to request another product. Where can I find information? Use the search function on our website to search for the product you need. The product contains the current information.
  • Products and services

    1. The services of the Municipal Servicedesk have been adapted. Do you need anything? Then please look at the product you need to see if you can apply for it now and how you can do so. If you don't find the information you need, per product you will find information how to contact us.
  • Shops and opening hours

    1. Will late night shopping and shopping Sundays continue? No, they will not take place for the time being. Shops decide for themselves whether they stay open or not.  However, it is also important in shops to follow the hygiene measures and to keep a distance of one and a half metres from each other. If you want to know if a shop is open, please consult its website. 
    2. Are eating and drinking establishments open? Eating and drinking establishments may reopen the terraces from 1 June provided the tables are 1.5 metres apart. Restaurants may receive customers again, up to a maximum of 30 visitors (excluding staff) and only by reservation.
  • Sport facilities

    1. Is the Geusseltbad open and do swimming lessons continue? The Geusseltbad will resume swimming activities in phases from Monday 18 May. They will do this in compliance with the applicable guidelines of the RIVM and on the basis of the protocol 'Responsible Swimming' of the swimming industry. The pool has now been equipped to meet the national hygiene and safety requirements. More information can be found at the website of Geusseltbad. The Geusseltbad itself takes care of specific questions about the validity of monthly cards. You can send your mail with questions to info [at] maastrichtsport.nl.  
    2. Adapted measures for children in relation to Sport. The Cabinet has decided that, from 29 April, children and young people will be given more space for organised outdoor sports and games (no official competitions) under certain conditions. In addition, the Cabinet has indicated that municipalities must make agreements about this with sports clubs and community sports coaches. This may lead to differences between municipalities. On the website of Maastricht Sport you can view the most recent developments for the municipality of Maastricht (in Dutch only).
  • Sports and sports associations

    1. On 21 April, the government decided that, from 29 April, children and young people will be given more space under certain conditions for organized outdoor sports and games (no official competitions). Outdoor sports such as tennis and golf can be practiced again from 11 May (competitions are not yet allowed). In addition, the government indicated that municipalities must make agreements about this with sports associations and neighbourhood sports coaches. This can cause differences between municipalities. On the website of Maastricht Sport you can view the most recent developments for the municipality of Maastricht.

    2. User costs for accommodations during corona. We have informed the council and the users that sports associations using accommodation, operated by Maastricht Sport, do not have to pay any user costs as long as the locations are compulsorily closed on the basis of the emergency ordinance COVID-19 South Limburg Safety Region. 

      We had previously informed them that it was possible to apply for a deferment of payment of these costs for a period of 3 months, but after examination of the user agreements it appears that the municipality, as user, is not allowed to charge a user fee as long as the emergency ordinance is in force. This does not apply to tenants of dressing/club buildings, catering establishments or shop, office and sports and physiotherapy areas. In the case of "accommodation rental" there is a rental agreement in accordance with the ROZ model. It is therefore subject to the general ROZ provisions and not to the aforementioned user agreements. They can, however, receive the above mentioned postponement of payment. For more information and an overview of the current regulations and measures for sports organisations, we would like to refer you to the website of Maastricht Sport.

      The above measures may raise questions about the financial relationship the municipality has with other sectors regarding the collection of fees (in whatever form) for the provision of buildings or public space. Examples include the cultural sector, community centres or market entrepreneurs. The Municipal 

    3. Sports associations and sporting events can call for support via the national box office. Yes, they can. It was decided that sports associations and foundations can also receive a one-off contribution of € 4,000 via the Emergency Desk. More information can be found on this page and on this page on the RVO website.   

    4. Support point Corona and local arrangements in Maastricht. Here you will find information about the schemes currently in force in Maastricht. If you would like more information about the deferral of rental costs or the payment of municipal taxes, please visit the page with information for entrepreneurs.
    5. Deferral of payment of tax. If you have run into problems due to the corona crisis, you can ask the Tax and Customs Administration for a postponement of payment. This may concern your income tax, corporation tax, turnover tax and wage tax. The request must be motivated in writing before the collection is halted, only later will the assessment take place. If you pay your tax too late in the coming months, the Belastingdienst will not issue a default penalty. Moreover, if you expect a lower profit due to the current situation, it is advisable to apply for a reduction of the provisional assessment.
    6. Specific sports arrangements for postponing loan repayments (only relevant for Kimbria Tennis). The Stichting Waarborgfonds Sport and various banks have made agreements that the repayment of loans can be suspended for 6 months. This means that the term of the linked municipal guarantee (only relevant for Kimbria in Jekerdal (€40,000)) will be extended when they invoke this possibility.  See also this page
    7. Specific sports arrangements Coronanoodfonds sport. The NOC*NSF has set up Coronanoodfonds Sport as a supplement to the economic measures of central government and municipalities and has set aside 4 to 5 million euros for this purpose. The national government and others who want and are able to do so have been asked to participate. Look for more information on the website of the NOC*NSF.
    8. Impact analysis sport. At the request of NOC NSF and the sports federations, the Mulierinstituut discusses the financial consequences of the coronavirus situation. An update on this will follow via NOC NSF. The expectation is that the survey will be distributed after the Cabinet meeting on Tuesday, 31 March. More information on the KNVB website (in Dutch only)

    9. NOC*NSF advises to respect current agreements and to take stock at a later date of how various parties can help each other. Precisely because a lot is still uncertain. If there are acute liquidity problems, please discuss with the landlord whether it is possible to grant a postponement. See more at the website of NOCSF

  • Travel to Belgium and vice versa

    1. Is travel to Belgium and vice versa prohibited? From 8 June the borders will open again. Until then, all non-essential travel is prohibited. You can find the latest information about this on the website of the central government. (in Dutch only).
    2. Am I still allowed to travel?  For up-to-date information about travelling to other countries, please visit the website of the Ministry of Foreign Affairs

    3. Can I provide informal care in the Netherlands from Belgium? According to the Belgian government, you may cross the border by showing a copy of the identity documents of those to whom you provide informal care and your own identity document. You can apply to for a declaration of the informal care you provide in the Netherlands at the Steunpunt Mantelzorg (in Dutch only). From 8 June the borders will open again.

    4. My ex-partner lives in Belgium. Can I pick up and bring my child(ren) to the other parent? You can cross the border on presentation of the signed parental agreement or the divorce agreement stating the access arrangements. Also bring your own ID card and (a copy of) the ID card(s) of your child(ren). You will only be admitted to Belgium for the time needed to pick up or to bring your child(ren). From 8 June the borders will open again.

  • Waste collection and environmental parks

    1. Will waste still be collected? Our staff at Stadsbeheer will also be at your service during this period. This means that your garbage is simply collected. The environmental parks are 'just' open. However, we do call on you to postpone your visit to the environmental park. Only come if you really have to!
    2. Will paper still be collected?  

      From 2 June, collector and processor Suez will once again be collecting paper door-to-door in the municipality of Maastricht. In the Environment App and on the waste calendar you can see when paper is collected in your street.

      As usual, the paper is collected again with the help of associations. Through extra safety measures the safety of the volunteers is guaranteed. For example, the volunteers do not go in the garbage truck, but in a separate car and coordination between the municipality and the volunteers takes place via e-mail and not physically.

  • Weekly markets in Maastricht

    1. The various markets in Maastricht have been fully restarted. The markets can therefore be fully built up again (i.e. food and non-food) on the Market. The Wednesday market can be visited between 10.00 and 15.00 hours. 

      Please note: the Friday market takes place at 2 locations: on the Market and on the Vrijthof. The large Friday market is divided over the two squares to meet the one and a half meter measures. It was decided to spread the various product groups over both squares. So both the Market and the Vrijthof are home to food and non-food. It may well be that you will find the favourite cheese-maker on the Markt and the favourite fabric trade on the Vrijthof. The various products are scattered as much as possible.
      On all markets the rules as they are known by now apply:

      ↔️ keep your distance
      ❌ avoid crowds
      ⛔️ eating and drinking on the spot is forbidden.

Social Affairs Maastricht Heuvelland

  • Frequently asked questions about social affairs

    1. You have an appointment with Social Affairs Maastricht Heuvelland? Will it still take place? If you have an appointment with a consultant in the period up to and including 1 June, he or she will contact you to make this appointment by telephone. If that is not possible, the appointment will be rescheduled. For up-to-date information on the services provided by Social Affairs: www.socialezaken-mh.nl.
    2. I am lonely or need support and would like to talk to the church, but I have to stay at home because of the corona crisis. What should I do now? Call our Support point Corona via 043 350 40 40 during our openings hours. You will then be put through to the Social Team, between 09.00 and 17.00 hours. The staff of the Social Team will help you with your question. Or take a look at the website of Thuis in Maastricht (in Dutch only) for a list of aid initiatives in Maastricht.

    3. I need care or support and would like to talk to the municipality, but I have to stay at home because of the corona crisis. What should I do now? Call us at 14043. The Social Affairs staff are ready to answer your questions by phone. An additional conversation can also take place by telephone during the coronary crisis, after which any help or care will be initiated.

    4. I will receive help or care via the Wmo. Will this continue during the coronary crisis? The care provider that provides help or care to you will continue to do this as much as possible, but must follow the guidelines of the National Institute for Public Health and the Environment (RIVM). If this means that the care has to be organised in a different way, the care provider will inform you of this itself. The care provider will also consult with the municipality. If you have any further questions about this, please contact Social Affairs via telephone number 14043.
    5. The social teams no longer give consultation hours because of the corona virus. Where can I go now? As long as the restrictive measures of our government apply, there will be no consultation hours in the neighbourhood. However, you can put your question to the social team in your neighbourhood by phone, e-mail or Facebook. Click here for the contact details of the social team in your neighbourhood.
    6. I am a care provider and have a question about the consequences of the corona crisis for the care or support provided by my organisation. Where can I go? You can contact your contact person at Social Affairs or the staff of the Social Domain team Zuid-Limburg via inkoopteamsd [at] maastricht.nl. Also look here for the frequently asked questions from care providers about the corona crisis.
    7. I am freelancer/entrepreneur and I am losing income due to the corona crisis. Where can I apply for extra temporary financial support? We are working hard so that you can apply for this scheme as soon as possible. The preparations are almost ready. Keep an eye on the website of Social Affairs Maastricht Heuvelland. The application form for the arrangement will be put online as soon as possible.
    8. I am dependent on the Food Bank. Will I get a food package during the corona crisis? Existing customers of the Voedselbank still receive a package in the regular manner. The Voedselbank cannot accept new customers during the corona crisis.

General questions

  • Anti-dispersion measures

    What are the measures?

    • Avoid bustle and crowds
    • Work at home if you can
    • Always keep a distance of 1.5 meters.
    • Avoid groups and crowds.
    • A maximum of 3 people visit and keep a distance.
    • (Slight) colds or ill? Stay at home.
    • Family member fever (38 degrees or more)? Roommates also stay at home.
    • Look for up-to-date information on the Rijksoverheid website. 

    For up-to-date information about the measures check the Rijksoverheid website.

  • Surgical mask

    1. Do I have to wear a surgical mask on public transport? Yes, from 1 June, wearing a non-medical mouth mask will become compulsory on public transport. This is because 1.5 meters distance is not always possible here and there is no check in advance. This will protect other travellers. Non-medical mouth masks can be bought or made by yourself.
    2. I provide (informal) care and need an approved surgical mask. How can I get one? Protective equipment is distributed in the care sector. This is a coordinated action from the GGD/GHOR, so that even in these times of scarcity the stock can be properly distributed. For more information, please visit the website of the GGD (in Dutch only).
  • Number of infections

    1. How many people are infected with the Coronavirus? The current number of patients with the coronavirus (COVID-19) can be found on the RIVM website (in Dutch only).
  • (Aid) initiatives

    1. Would you like your initiative to be listed at Home in Maastricht? Or are you looking for people to help with your initiative? Send an e-mail to steunpuntcorona [at] maastricht.nl. In consultation with you, we will put the initiative on Home in Maastricht or make sure that your initiative gets tips and support.
    2. How can I help? Visit www.thuisinmaastricht.nl for an overview of all (help) initiatives in this period. You may be able to join them.
  • Family members and children

    1. How much distance should I keep from other people? Everyone should keep a distance of 1.5 meters (two arm lengths) from each other wherever possible. Check the website of the Central Government (LINK) to see what this means in practice.
    2. Can children still play outside? Children under the age of 12 may continue to play outside together. The National Institute for Public Health and the Environment (RIVM) states that this does not constitute a health hazard. However, the urgent advice is to limit the number of young children playing together. More information can be found on the website of the National Government.
    3. My partner and I both work in a crucial profession. Where can we go for the emergency care of our school-age children? Parents of school-age children who live in Maastricht and work in a crucial profession can apply for emergency care for their child at their own school or toddler or child care centre.
  • Sick or family members are sick

    1. I have (slight) colds or am sick. What should I do? Stay home. Do you also have a fever (38 degrees or more)? Then your whole family has to stay inside.
    2. One of my family members is ill. What should we do as a family? The family member who is ill or has a cold, stays at home. If a family member has a cold and a fever (38 degrees or more), stay indoors with the whole family. An exception to this are families with parents who work in crucial professions. They do not have to stay at home if another family member is ill and has a fever.
    3. I am worried about my health or the health of my loved ones. Where can I go? Look for up-to-date health information and advice on the special webpage of the Rijksoverheid website (in Dutch only) or that of the GGD Zuid Limburg (in Dutch only).
  • Nursing institutions

    1. Can I visit someone in a nursing home or residential facility? No, nursing homes and small-scale residential facilities for the elderly will be closed from 20 March for visitors and others who are not required for basic care. The government is aware of the far-reaching nature of this measure for both residents and next of kin. For this reason, it has been decided to cautiously gain experience with the limited admission of visitors.  In each of the 25 GGD regions, 1 nursing home may start with an adjusted visit scheme. In these locations, 1 regular visitor per nursing home resident per day is allowed under strict conditions.

      Nursing homes may qualify if they are free of infections. Of course, the visitor himself may not have any symptoms that indicate the coronavirus. The intended starting date for these locations is 11 May 2020.  Should this methode work well, more nursing home locations will qualify for this from 25 May 2020. On the website of the central government it is explained what this exactly means. 
    2. Independently living elderly. The advice not to visit people over the age of 70 is modified. As of 29 April, independent elderly people aged 70 and over can be visited regularly by one or two permanent residents.