Corona support point for Entrepreneurs

The Dutch government’s website provides information about the measures being taken to help businesses. Please take a look at this website first (in Dutch only). This webpage explains what the national measures mean for the services that we offer businesses. You will also find information that applies specifically to Maastricht and its partner municipalities. 

Temporary benefit for self-employed persons (Tozo)

For entrepreneurs and the self-employed who are in financial difficulties due to the corona crisis, the 'Temporary bridging scheme for independent entrepreneurs (Tozo)' has been announced by the central government. This scheme is implemented by the municipality. You can receive support in two forms: your income can be supplemented for a maximum of 3 months or you can apply for a loan to supplement your working capital. Initially, the scheme ran until 1 June, but has since been extended to 1 October. A number of conditions have changed in the extended scheme. You can find more information and the possibility to apply here. Do you have any questions about your Tozo application? Call (043) 350 60 46 or send an e-mail to noodmaatregelondernemers [at] maastricht.nl.

Doing business across the border

Information for doing business in the border region can be found on the website of the Grensinfopunt (in Dutch only) and on the page of the Chamber of Commerce. Entrepreneurs who live in the Netherlands, but have established their business across the border, are entitled to temporary income support for maintenance (for three months). Entrepreneurs who live across the border, but have established their business in the Netherlands, can apply for a working capital loan in May. Click here for more information and to apply for the 

Local measures announced by the City of Maastricht

  1. Rent deferral: tenants of municipal commercial real estate or tenants of social real estate (sports clubs, community centres, cultural institutions) can be granted a three-month rent deferral from 1 April. Request your deferral here.
  2. Postponement of municipal taxes: BsGW, the organisation that collects municipal taxes and other local levies, grants deferral of payment to entrepreneurs and institutions seriously affected by the corona crisis. This applies to the following municipal taxes: property tax, sewerage levies, waste disposal levies, cleaning duties, precarious tax, advertising tax and tourist tax. Click here for more information about the scheme (in Dutch only).
  3. Fast payment invoices. The municipality does everything in its power to process the invoices as quickly as possible.
  4. Reimbursement of subsidies. The municipality continues to pay subsidies to (cultural) entrepreneurs. This prevents (financial) problems for applicants. Entrepreneurs can also ask for the total amount of subsidy to be paid in advance. Please contact your contact person for this.

Frequently asked questions

  • Tozo

    1. Because of the coronavirus measures, I am in acute need of money to pay for basic necessities such as groceries. What can I do? Are you in acute financial distress because of the coronavirus crisis? Then you can apply for an advance payment on the Temporary Benefit for Self-Employed Persons (Tozo) administered by the municipality. State on the application form that you would like an advance payment and you will receive it as soon as possible. Please note that due to heavy demand, our website is very busy and you may experience some difficulties while applying. If so, please try again later.

    2. Maastricht entrepreneurs living in Belgium or Germany apply for the Tozo scheme? Entrepreneurs who live across the border and have established their business in the Netherlands are not eligible for income support for living in the Netherlands (but for working capital). It has been agreed at European level that the country of residence is responsible for providing income support (also referred to as social assistance). In Belgium, the PCSW can provide more information on this, in Germany the Jobcenter. In each country, certain conditions apply for receiving social assistance. 

      In Belgium, the regular (stricter) conditions for receiving social assistance apply. Attention! This is the regular Belgian social assistance benefit, which in terms of conditions is not comparable to the Tozo in the Netherlands. The country in which the enterprise of Belgian residents is established does not play a role in the assessment of applications for a living wage. This means that applications from people who live in Belgium and have their company across the border (e.g. in the Netherlands) are processed via the regular procedure. In Germany, the country in which the enterprise of residents is established does not play a role either; applications from frontier entrepreneurs are processed via the regular procedure.

    3. The application asks me to provide a copy of my bank statement. Is that my business account, my private bank account, or both? It means a copy of your private bank account.

    4. My address details are filled in automatically on the application form after I log in with DigiD.  These details are no longer correct, but I cannot change them manually. What should I do? The application process is linked to the name and address details in the municipal personal records database (GBA). You can change these by notifying the municipality in which you live that you have moved. To avoid delay, please go through the application process and e-mail the correct address with your name to noodmaatregelondernemers [at] maastricht.nl.

    5. Will I receive a confirmation of receipt when I submit a Tozo application? Yes, you will receive the following message: "Your application has been successfully submitted." This should be considered as the acknowledgement of receipt of the application.

  • Cross-border business

    1. Can Maastricht entrepreneurs living in Belgium or Germany apply for the Tozo? 

      Entrepreneurs who live across the border and have established their business in the Netherlands are not eligible for income support for living in the Netherlands (but for working capital). It has been agreed at European level that the country of residence is responsible for providing income support (also referred to as social assistance). In Belgium, the PCSW can provide more information on this, in Germany the Jobcenter. In each country, certain conditions apply for receiving social assistance. 

      In Belgium, the regular (stricter) conditions for receiving social assistance apply. Attention! This is the regular Belgian social assistance benefit, which in terms of conditions is not comparable to the Tozo in the Netherlands. The country in which the enterprise of Belgian residents is established does not play a role in the assessment of applications for a living wage. This means that applications from people who live in Belgium and have their company across the border (e.g. in the Netherlands) are processed via the regular procedure. In Germany, the country in which the enterprise of residents is established does not play a role either; applications from frontier entrepreneurs are processed via the regular procedure.

    2. Where can I find a business partner across the border? A number of Dutch, German and Belgian employers' associations are intensifying their contacts. The aim is to bring the affiliated companies into contact with each other better and faster, so that partnerships can get off the ground more easily. Go to the website of the Euregiolocator for more information (in Dutch only).

  • Financial condition

    1. Can I apply for a tax deferral? The Tax and Customs Administration has taken a number of measures for entrepreneurs and self-employed persons who are experiencing problems due to the corona crisis. Check the Tax and Customs Administration's website for the measures.
  • Shops and catering

    1. What will change for the hospitality and catering sector on 1 June? They will be open from 1 June. Restaurants and cafés will be open from noon on 1 June. However, there are rules: 

      Inside
      * A maximum of 30 guests is allowed inside. 
      * You must make a reservation. 
      * You must sit at a table. 
      * A member of staff will ask you if you have a cold or a fever. Do you have these complaints, then you should stay at home. 
      * You must keep 1.5 meters distance. 

      Outside 
      * More than 30 people are allowed to sit on terraces.
      * If there's enough room. You must sit at a table. 
      * You must keep 1.5 meters distance from other visitors. 
      * People from 1 household, don't have to keep a distance. 
    2. What are the rules for the temporary extension of terraces? The General Rules Temporary Extension Terraces COVID-19 can be found here (in Dutch only).  
    3. As a catering entrepreneur, how can I apply for the extension of my terrace? A request for additional terrace space can be submitted by sending an e-mail to horeca [at] maastricht.nl.

      Please note: the extension must comply with the General Rules for Temporary Extension of Terraces COVID-19. www.gemeentemaastricht.nl/ondernemen/terrasvergunning (in Dutch only)  
    4. As a hospitality entrepreneur I want to inform my guests about the rules. What material can I use for this? There is a toolkit for entrepreneurs made by Koninklijke Horeca Nederland. The toolkit can be found on this website (in Dutch only). 
    5. What are the opening hours of the shops in Maastricht? On the website of Maastricht Marketing you will find the opening hours that are currently used by most shops.
    6. What times apply to loading and unloading? The times for loading and unloading in the city centre go 'back to normal'. This means that from Monday 18 May loading and unloading is only allowed between 07.00 and 11.00 hours. This is because the bustle in the city centre is increasing now that the corona measures have been relaxed. See also loading and unloading
  • Events

    1. Can my event take place? All events requiring a permit/notification are prohibited until 1 June 2020, even if fewer than 100 people will be attending.
    2. Can my event be rescheduled, or can I register as a new event? We can imagine that you would like to reschedule your event to a date later this year. This will not be easy. The Annual Calendar of Events for 2020 does not have many unscheduled dates between June and December. We would urge you to submit a new application before 2021. To apply to have your event placed on the Annual Calendar of Events for 2021, go to https://bit.ly/2UDrOMX (in Dutch only).

      You are naturally free to request rescheduling anyway, by sending an e-mail to evenementen [at] maastricht.nl. We cannot promise that we will be able to reschedule or place your event on the calendar before 2021. As soon as we have a better idea of when the restrictions on events can be lifted, we will first see about rescheduling certain events, and only then consider your request concerning the Annual Calendar of Events for 2021. You can submit your request to schedule/reschedule your event, but any decision will be postponed until that time.
  • Subsidies

    1. As a cultural organisation, I cannot meet all the performance agreements in the grant agreement. What does that mean for the amount of the grant? Do I get less, do I have to pay back? Entrepreneurs in culture can make use of all business arrangements. Take a look at the scheme for self-employed persons. In addition, we are currently working on incentive schemes with regard to the performance agreements in the subsidy agreements, which can help the subsidised organisations. We hope to provide more clarity on this in the near future.
  • Waiting boxes

    1. What is a waiting box and how do you recognise one? It’s not always easy to keep a distance of 1.5 metres from other people everywhere, for example in the street or at the entrance/exit to a shop. Maastricht has therefore introduced a system of “mandatory pedestrian routes” [looproutes] and “waiting boxes” [wachtvakken] in the city centre. A waiting box is a marked area on the ground against and along the front of your shop. The idea is for shoppers to wait there so as to prevent crowding inside. The waiting box allows you to direct shoppers along a designated route that you may have in the shop. You can read more about the system in our folder Rules for Waiting Boxes in Maastricht City Centre and in Wyck (in Dutch only).

Partner alliance

The following organisations can help you with free information, training and advice (in Dutch only):

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