Information about the coronavirus for entrepreneurs

The Dutch government’s website provides information about the measures being taken to help businesses. Please take a look at this website first. This webpage explains what the national measures mean for the services that we offer businesses. 

Local measures announced by the City of Maastricht

  1. Rent deferral
    Tenants of municipal commercial real estate or tenants of social real estate (sports clubs, community centres, cultural institutions) can be granted a three-month rent deferral. Request your deferral here.
  2. Lenient policy on payment of municipal taxes
    In July 2020, the Belastingsamenwerking Gemeenten en Waterschappen Limburg (BsGW) will resume collecting business taxes. BsGW will take a lenient approach, however, so that entrepreneurs who are unable to make payment will not be faced with penalties or other costs. Collection of the following municipal taxes will resume: property, sewerage, waste disposal, cleaning, encroachment, advertising and tourism. Read more here about business taxes (in Dutch only).
  3. Fast invoice payment
    The municipality is doing everything in its power to process invoices as quickly as possible.
  4. Grants and subsidies
    The municipality is continuing to subsidise cultural and other entrepreneurs to prevent their running into financial difficulties. Entrepreneurs can also ask for the total subsidy or grant amount to be paid in advance. Please get in touch with your contact person about this.

Information about...

  • Events

    More information about events can be found on the website of the central government: https://www.rijksoverheid.nl/onderwerpen/coronavirus-covid-19/ondernemers-en-bedrijven/horeca.  You want to organize an event? Then please report this to the municipality or apply for a permit

  • Shops and catering industry

    Shops and opening hours

    Check the website visitmaastricht.com.

    Catering

    Check the website of the Dutch Government.

    Temporary extension terraces

    The General Rules for Temporary Extension of Terraces COVID-19 can be found at www.gemeentemaastricht.nl/ondernemen/terrasvergunning.  A request for additional terrace space can be submitted by emailing horeca [at] maastricht.nl.

    Can I place a food truck, market stall, tent or distribution cart or the like at my catering establishment or shop?

    No, on the basis of article 5.2.3 of the  Algemene Plaatselijke Verordening (a local ordinance in Dutch law)  it is not permitted (even outside corona time) to offer goods for sale with a stall or vehicle without a permit. In the nota Ambulante Handel (itinerant trade), the Municipal Executive has designated certain places in the city where this is permitted. Because of the corona measures, for the safe distribution of meals, you may place a simple table (not a standing table) against the facade if you have a regular facade terrace. If you do not have a facade terrace, you are not allowed to place a table and you must organize the distribution through a window, door or inside. Food may not be consumed on the spot when picking up.

  • TOZO

    1. Because of the coronavirus measures, I am in acute need of money to pay for basic necessities such as groceries. What can I do? You can apply for an advance payment on the temporary benefit for self-employed persons (TOZO) that the municipality implements. You can indicate on the application form that you would like an advance payment. In that case you can quickly receive an advance payment.
    2. Can Maastricht entrepreneurs living in Belgium or Germany apply for the TOZO? Entrepreneurs who live across the border and have their business in the Netherlands are not eligible for support for maintenance in the Netherlands (but they can apply for a loan for working capital). The Zuid-Limburg Economic Cooperation (ESZL) has expressed its concerns about cross-border entrepreneurs and their right to support at the Ministry of Social Affairs and Employment. Several municipalities, including Maastricht, have drawn attention to the problems of entrepreneurs who live across the border, have a business in the Netherlands and are in need of support for their livelihoods. The ministry has responded to this in a letter and let it be known that nothing will change in the scheme.

      The reason given by the ministry is that it has been agreed on a European level that each country is responsible for providing livelihood support (also called social assistance) for its own residents. 
    3. Where can entrepreneurs living in Belgium or Germany get information about livelihood support? Entrepreneurs who live abroad and have established their business in the Netherlands are not eligible for livelihood support in the Netherlands. They can apply for this support in their country of residence.  It has been agreed at the European level that the country of residence is responsible for providing maintenance support (also known as social assistance). In Belgium the OCMW can provide more information about this, in Germany the Jobcenter. In each country, certain conditions apply for receiving social assistance.

      In Belgium, the regular (stricter) conditions for receiving social assistance apply. Attention! This is the regular Belgian social assistance benefit, which in terms of conditions is not comparable with the Tozo in the Netherlands. The country in which the enterprise of Belgian residents is established does not play a role in the assessment of applications for a living wage. This means that applications from people who live in Belgium and have their company across the border (e.g. in the Netherlands) are processed via the regular procedure. In Germany, the country where the enterprise of residents is established does not play a role either; applications from border entrepreneurs are processed through the regular procedure.
    4. I am an entrepreneur receiving the state pension (AOW). Am I eligible for the TOZO scheme? You are eligible to apply for a loan to supplement your working capital. You cannot apply for support for maintenance. Click here for more information.
    5. The application asks me to provide a copy of my bank statement. Is that my business account, my private bank account, or both? It means a copy of your private bank account.
    6. My address details are filled in automatically on the application form after I log in with DigiD.  These details are no longer correct, but I cannot change them manually. What should I do? The application process is linked to the name and address details in the municipal personal records database (GBA). You can change these by notifying the municipality in which you live that you have moved. To avoid delay, please go through the application process and e-mail the correct address with your name to noodmaatregelondernemers [at] maastricht.nl.
    7. Will I receive confirmation of receipt when I submit a TOZO application? Yes, you will receive the following message: ‘Your application has been successfully submitted.’ This should be considered as confirmation of receipt of the application.
  • Cross-border business

    1. Where can I find information about doing business across the border in corona time?
      On the website of the Chamber of Commerce and on the website of the Border Info Point (in Dutch or German only). We have placed the most important regulations for border entrepreneurs in a schematic overview (in Dutch only).

    2. Can Maastricht entrepreneurs living in Belgium or Germany apply for the TOZO? Entrepreneurs who live across the border and have established their business in the Netherlands are not eligible for livelihood support in the Netherlands (but do qualify for a loan for working capital). The Zuid-Limburg Economic Cooperation (ESZL) has expressed its concerns about cross-border entrepreneurs and their right to support at the Ministry of Social Affairs and Employment. Several municipalities, including Maastricht, have drawn attention to the problems of entrepreneurs who live across the border, have a business in the Netherlands and are in need of support for their livelihoods. The ministry has responded to this in a letter and let it be known that nothing will change in the scheme.

      The reason given by the ministry is that it has been agreed on a European level that each country is responsible for providing livelihood support (also called social assistance) for its own residents. 

    3. Where can entrepreneurs living in Belgium or Germany get information about livelihood support?
      Entrepreneurs who live abroad and have established their business in the Netherlands are not eligible for livelihood support in the Netherlands. They can apply for this support in their country of residence.  It has been agreed at the European level that the country of residence is responsible for providing maintenance support (also known as social assistance). In Belgium the OCMW can provide more information about this, in Germany the Jobcenter. In each country, certain conditions apply for receiving social assistance.

      In Belgium, the regular (stricter) conditions for receiving social assistance apply. Attention! This is the regular Belgian social assistance benefit, which in terms of conditions is not comparable with the Tozo in the Netherlands. The country in which the enterprise of Belgian residents is established does not play a role in the assessment of applications for a living wage. This means that applications from people who live in Belgium and have their company across the border (e.g. in the Netherlands) are processed via the regular procedure. In Germany, the country where the enterprise of residents is established does not play a role either; applications from border entrepreneurs are processed through the regular procedure.

    4. Where can I find a business partner across the border? A number of Dutch, German and Belgian employers’ associations are cooperating more closely to improve and speed up contact between their affiliated companies so that partnerships can get off the ground more easily. Go to the Euregiolocator website for more information.

  • Grants and subsidies

    1. As a cultural organisation, I cannot meet all the performance agreements in the subsidy agreement. What does this mean for the amount of the subsidy? Do I get less, do I have to pay back? 
      Entrepreneurs in the cultural sector can make use of all business schemes for financial support. Take, for example, the support from the Tozo scheme. In addition, the various governments (national, provincial and municipal) are currently working on leniency arrangements with regard to the performance agreements in the subsidy agreements.

  • Waiting boxes and pedestrian routes

    It’s not always easy to maintain a distance of 1.5 metres from other people, for example in the street or at the entrance/exit to a shop. Maastricht has therefore introduced a system of ‘mandatory pedestrian routes’ [looproutes] and ‘waiting boxes’ [wachtvakken] in the city centre.

    A waiting box is a marked area on the ground against and along the front of your shop. The idea is for shoppers to wait there so as to prevent crowding inside. The waiting box allows you to direct shoppers along a designated route that you may have in the shop.

    Check also the website of maastrichtbereikbaar.nl. You'll find more information on safely navigating the city.

Maastricht Business Team

Can’t find what you’re looking for? The Maastricht Business Team is ready to help. Send us an e-mail: ondernemen [at] maastricht.nl or call: +31 43 350 40 50 (weekdays 9:00 and 12 noon).

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Co-entrepreneurship sessions

The Maastricht Business Team hosts a weekly online session for entrepreneurs run by professional advisors. The intention is to share experiences, help one another where possible and brainstorm ideas. You can register (max. 5 entrepreneurs per session) by emailing: ondernemen [at] maastricht.nl.

Check the webpage Maastricht Business Team

More information and tips

The following organisations can also help you (mostly in Dutch):