Results of research

The municipality of Maastricht finds it important to know what is going on in the city. That is why we regularly invite residents to participate in research. Are you curious about what this will bring us? On this page you will find summaries of a number of researches.

Completed research

  • As a municipality we would like to know how residents experience the corona crisis. That's why college and employees often have conversations in the city. In addition, we have submitted a questionnaire to the residents about this special period. The questionnaire was drawn up in mid-April. At that time the schools, childcare, restaurants, museums, theaters, cinemas, sports facilities, hairdressers and many other places had been closed for several weeks. 1,795 inhabitants completed the questionnaire. 99% did so before the press conference of 6 May on a gradual easing of the measures. Click here for the results of this research (in Dutch only)

    Based on these numbers, it is not yet possible to draw conclusions or make trends visible. Also because comparison with other studies is impossible, because other questions are asked, because of different periods of questioning and a different target group/population. Therefore, a 1-measurement will be taken in the summer.

  • Why this research?

    The Municipality of Maastricht wants to be waste-free or waste-neutral by 2030. From 2020, the municipality will change a few things in waste collection. This will continue in the next years. We want to know:

    • How do residents separate their waste now?
    • What goes 'wrong' with waste separation?

    The municipality of Maastricht can then help to separate (even) better waste. Sometimes this means that the municipality itself has to take action. For example, by providing clear information about separating waste and devising solutions to problems with waste.

    The approach

    The research was carried out at the end of 2019. Ten households received a home visit. Residents could register for this and 64 people registered. It's great that so many people wanted to participate!  Then we sent a questionnaire to residents: to the people who unfortunately did not receive a home visit and to our members of the MaastrichtForum. Almost half of the people filled in the questionnaire, which means that the results are reliable. Thanks to all participants!

    The results

    Below are some of the most important results:

    Separate waste

    • Half of all inhabitants separate all their waste.
    • 7 out of 10 households believe that separating waste helps create a better environment.
    • Vegetable, fruit and garden waste (VGF waste), food waste and medicines are separated the least often. The reasons are mainly odor nuisance, that it is dirty or attracts vermin.
    • Residents who live alone (and usually live in high-rise buildings) separate VGF waste less often: they have less space to store it indoors or outdoors. 
    • Almost all residents always separate waste paper and glass.

    Environmental platforms

    • Almost half of the inhabitants find the environmental platforms too dirty.
    • About a quarter of the inhabitants find the valves too small on the cardboard and plastic containers (PMD=Plastic, Metal, Beverage cartons).
    • A large majority of the inhabitants is satisfied with the distance from home to the environmental platform and the number of bins for the glass.

    Incontinence materials and diapers

    • Approximately 1 in 10 households uses incontinence materials and/or diapers.
    • About half of these families have no children. These families use incontinence materials.
    • About 2 out of 5 households using incontinence materials do not want separate collection. Privacy plays a role.
    • Especially families with children with diapers want separate collection: more than 8 out of 10.

    Information obout waste

    • Nearly all residents sometimes search for information about waste.
    • Especially the waste calendar is used a lot.
    • Residents indicate that they would like to receive digital information (via the newsletter in e-mail or the MilieuApp, for example), but the door-to-door paper information must also remain.
    • Approximately half of the inhabitants know that you can look up which waste should end up where in the MilieuApp: the waste sorting guide.

    The polluter pays

    Residents think that people who separate their waste badly should pay more.
    The message to the municipality 

    • Preferably collect PMD at home in free bags.
    • Come up with a discreet solution for incontinence materials.
    • Provide information about what happens to waste.
    • Continue to provide information door-to-door.
    • Make more convenient and larger holes in the containers on the environmental platforms for PMD and paper.
    • Provide cleaner environmental platforms and stick to landfill makers.
    • Devise solutions for odor nuisance and pests.
    • Reward and thank 'separators
    • Tackle the packaging industry

    But above all, residents give each other the message: 'Just keep separating waste!

    What the municipality does with it

    Explain better

    The municipality is going to explain more about what happens to waste. With this better explanation the city of Maastricht hopes for (even) more understanding and cooperation. For example, about the way in which PMD is collected.

    We are working towards a system of waste processing without residual products: 100% reuse of materials and raw materials. When making new adjustments to our waste system, we take the results of this research into account. Not all suggestions can be implemented.

    Increase awareness of MilieuApp

    In the EnvironmentApp, changes can be seen immediately. For example, different times of waste collection or the opening hours of environmental parks. This happened during the corona time.

    • De gemeente noemt de MilieuApp in alle berichten over afval. Bijvoorbeeld op Facebook, in de nieuwsbrief en op de afvalkalender.
    • Door de MilieuApp vaak te noemen gaan meer mensen deze app kennen. En hopelijk zorgt dat ervoor dat meer mensen de app gaan gebruiken.
    • Er zal altijd een groep inwoners zijn die de app niet gaan gebruiken. Voor hen blijft de huis-aan-huis informatie nodig.

    Wish inhabitants: continue to distribute information door-to-door

    The municipality makes a waste guide on paper. This is now only in the MilieuApp.
    The waste handbook contains information on how to separate waste: what should be separated where exactly. It is an addition to the waste calendar.

    • Everyone should be able to understand our information on waste separation.
      A number of people therefore first test the waste guide for comprehensibility and clarity. After that, the new waste guide is printed for everyone.
      We do not yet know exactly when the waste guide will be ready.

    Wish inhabitants: larger opening paper and cardboard environmental platforms 

    Quite a few people are annoyed by the small openings of the containers for waste paper and cardboard on the environmental platforms.

    • The City of Maastricht deliberately chooses for openings that are only just big enough.
    • With this design of the containers, the municipality wants to make the dumping of residual waste bags in the paper containers difficult.

    Contaminated waste paper is unsuitable for recycling. That is not only a pity of the wasted raw materials, but it is also more expensive to have to burn it.

    Wish for inhabitants: cleaner environmental platforms and more enforcement

    Almost half of the inhabitants are dissatisfied with how clean the environmental platforms are.

    The municipality deploys, among other things, mobile cameras and waste coaches for enforcement on environmental platforms. A vlog has been made about this.
    You can watch it on YouTube (in Dutch only).

    • Every day 170 employees of the municipality work on a cleaner Maastricht.

    Preventing odor nuisance

    The municipality is working on solutions so that residents can prevent odour nuisance from VGF waste and food waste as much as possible.
    From 1 January 2020, the municipality will collect VGF waste every week throughout the city. Previously this was once every 2 weeks.

  • Last December the 10th edition of the winter event Magisch Maastricht took place. For a month our inner city was dominated by winter fun and magic, with a route of atmospheric light through the streets and the Vrijthof full of stalls, attractions and 900m² of covered artificial ice. This year, the Saint Servatius Basilica was also prominently involved, with an exhibition of nativity scenes, whisperings, musical performances and Christmas stories in the dialect.

    The municipality of Maastricht and organizer Foundation Winter Events Maastricht would like to know where visitors come from and how they rate Magical Maastricht. The Research & Statistics team has been called in to conduct a visitor survey. Some 1,350 visitors shared their experiences with the surveyors in the city centre. In view of the large number of foreign visitors, Dutch, English, German and French questionnaires were used.

    The results show that 60% of the visitors come from the Netherlands, 18% from Belgium, 11% from Germany and 11% from other countries. Of the Dutch visitors, about a third come from Maastricht itself, the rest comes mainly from the Randstad conurbation and from Brabant or Zeeland. Where Maastricht residents usually come on foot or by bike, the rest of the Netherlands comes just as often by car as by train. Belgian visitors come mainly by car, for visitors from Germany the proportion of car and bus is equally divided. 1 in 3 visitors of Magisch Maastricht stay overnight (inhabitants of Maastricht itself are not included).

    Magisch Maastricht gets an average score of 8.2. One third of the visitors rate the event with a 9 or a 10. Especially the light route and the stalls and attractions on the Vrijthof are appreciated. The appreciation for Magisch Maastricht is underlined by the fact that more than half of the visitors expect to be back next year.

    Team Research & Statistics - January 2020

  • Encouraging children to exercise and exercise more is an important goal for the municipality of Maastricht. The Research & Statistics team asked Maastricht families about their children's sports behavior. More than 750 families responded by completing an online questionnaire. More than half of the surveyed households (58%) indicate that at least one child is involved in sports. Soccer appears to be by far the most popular, followed by dance, swimming, gymnastics/turns, tennis and field hockey. 

    People were also asked about their familiarity with Maastricht Sport, the internally independent sports organization of the municipality of Maastricht. 6 out of 10 households with young children have heard of it. The swimming activities in the Geusseltbad, the IRONKIDS final and the Groene Loper Kidsrun turn out to be the best known.

    In the coming years, Maastricht Sport wants to get even more children involved in sports. Greater brand awareness and a positive image should help in this regard. In 2 years time we will measure again if they are on the right track.

  • February 2019

    How many Maastricht people are on Facebook? Who watches TV Maastricht? And what is the reach of the local door-to-door newspaper? The municipality of Maastricht regularly researches the media usage of its residents. We use this information to tailor our reporting to the channels that citizens use.

    At the beginning of this year, more than 3,300 residents completed a questionnaire about which media they use and how often they do so. Some of them participated via an online questionnaire, some of them had a paper version on their doormat and others were invited because they are members of our online citizens panel.

    As mentioned before, this research provides insight into which media Maastricht people use. Because we measure on a regular basis, we can also see how this use is developing. For example, the share of daily users of Instagram appears to be 11% higher than 2 years ago. For the municipality of Maastricht, this could be an argument for using this channel even more often.

Online citizen panel

The MaastrichtForum is the online citizen panel of the municipality of Maastricht. It has about 4,000 inhabitants, who like to think about the future of the city. Would you like to give your opinion about Maastricht more often? Then sign up here (in Dutch only).

Any questions?

For more information or questions about surveys on this page, please contact Team Research & Statistics by e-mail: onderzoekenstatistiek [at] or call 14 043. We are happy to help you.