Your opinion counts!
The municipality uses your answers to make new policies or plans, for example. Or we learn from the answers about how the municipality can tackle a particular situation differently or better next time. In short: you are extremely valuable as a member of the MaastrichtForum.
What did the municipality do with your answers?
Would you like to know what the municipality did with your opinion? We asked our clients. Below you can read the client's explanation for each survey.
Questions - remarks - suggestions?
Don't hesitate to contact us if you have any further questions via forum [at] maastricht.nl. Thank you.
Would you like to participate?
Are you a resident of Maastricht and would you like to participate? Then you can register via the button.
Your privacy is safe with us. We guarantee you that we will only use the data and answers provided by you for research purposes and will not make them available to third parties. We treat all your answers confidentially and process them anonymously. You are not obliged to participate in surveys. You can also unsubscribe from the MaastrichtForum at any time. Your data will then be deleted.
The well-being of our inhabitants in the corona crisis
As a municipality, we would like to know how residents experience the corona crisis. That's why the college and the staff often talk to each other in the city. In addition, we have submitted a questionnaire to the residents about this special period. The questionnaire was drawn up in mid-April. At that time, the schools, childcare facilities, restaurants, museums, theatres, cinemas, sports facilities, hairdressers and many other places had been closed for several weeks. 1,795 residents completed the questionnaire. 99% did so before the press conference of 6 May on a gradual relaxation of the measures. Click here for the results of the survey (in Dutch only).
On the basis of these figures it is not yet possible to draw conclusions or reveal trends. Also because comparison with other surveys is impossible, because other questions are asked, because of different periods of questioning and a different target group/population. That is why a 1-measurement will be taken in the summer.
Separating waste in Maastricht
At the end of 2019, the municipality of Maastricht investigated how our residents separate their waste. We also asked how satisfied residents are with, for example, the information on waste separation, the environmental platforms, enforcement on polluters, waste collection and the environmental parks. Fortunately, most residents find it quite normal to separate waste; 7 out of 10 are convinced that separating waste really helps to create a better environment.
Here is a summary of the results of the survey. It also contains examples of what the municipality is doing with the results. Thanks to residents for taking part in this survey! You are of great value to us.
Het jaarlijkse media-onderzoek (najaar 2018)
"In 2018, 3,335 inhabitants took part in the Maastricht media survey. As in previous years, more than 1,100 of the respondents were members of the Maastricht Forum. This survey provides the municipality with an insight into which media its residents use. The municipality uses the results to choose the media it uses to get its messages to as many residents as possible. The media survey takes place annually. It shows that more and more inhabitants prefer digital media. 9 out of 10 inhabitants (89 percent) use e-mail on a daily basis.
"The use of TV and reading the weekly newspaper is decreasing at the same time. Yet there are still inhabitants who watch TVMaastricht on a daily basis (13 percent). With these data, the municipality annually adjusts its media mix to determine which media are used for messages. The goal is to reach the maximum number of inhabitants with the available budget".
More information about the media research 2018 and the results can be found on the media research page.
Customer satisfaction Geusseltbad
Customer satisfaction survey (KTO) Geusseltbad - autumn 2018
"In the 22nd half of 2018, we conducted a customer satisfaction survey (KTO) among visitors to the Geusseltbad. An important part of this was the survey into the non-use of the Geusseltbad among (among others) members of the MaastrichtForum. 932 forum members responded to the call to give their feedback. This input was very important to us and helped us draw up improvement plans to make the Geusseltbad an even more pleasant and better swimming pool".
Mobility - spring 2018
"At the beginning of 2018 we investigated how Maastricht residents think about exercise in their own environment and to what extent this environment stimulates the residents to (more) exercise. The results proved to be very valuable and, together with other information, were used in drawing up new policy plans concerning the living environment and exercise. At the end of 2019 these new policy plans will be presented to the city council. Depending on the council's decision, we will therefore start implementing the new plans from 2020 - and thus (indirectly) with your feedback".
City poll - spring 2018
"On a regular basis, the city council asks the inhabitants of Maastricht what is going on, in order to increase involvement and involve citizens in the decision-making process. In 2017-2018, this was done through the city survey. You can read the results on www.maastricht.buurtmonitor.nl. The results of each new city and neighbourhood poll are added here.
call for evaluators for grant applications
Call for evaluators for grant applications - autumn 2017
Of the 87 responses, 5 candidates have been 'accepted' who are very enthusiastic and will participate. All other respondents have been personally answered and informed, they are now on a reserve list. A nice result.
Evaluation of Noorderbrug closure
Evaluation of Noorderbrug closure - summer 2017
The evaluation of the Noorderbrug closure was used to investigate how the closure was experienced. We were very pleased with all the answers and the results largely confirmed what we already thought: closure was known to almost everyone and went well. It also turned out that people still just went to the centre and to work and that a lot of people travelled (temporarily) with another more sustainable means of transport. Especially this last one we found interesting to discover. We also noticed that a number of remarks were made about cycling in and around Maastricht. Respondents' comments were submitted to our 'Bicycle Project Leader' and will be used, among other things, in drawing up the new cycling policy of the municipality of Maastricht. At the beginning of 2018 a report will be published about the entire closure of the Noorderbrug bridge and the results of this research will also be included in it.
Green space in the city
Green space in the city - summer 2017
The research into green space in our own neighbourhood/environment has provided us with a lot of information. The theme of weeds, in particular, proved to be very popular among the people of Maastricht. The signals from the citizens and the results from the questionnaires are acknowledged by the municipality and its officials. They immediately started working with them. Many complaints were (also) about green maintenance on roundabouts. The responsible roundabout specialist/contractor was approached about this. He has ensured that the overdue maintenance has now been cleared up and the image quality has been brought back to the desired level. Residents who have left their name and contact details when completing the survey are personally informed about what is being done with their complaints and signals. Because there are many signals, this is a big job. So we ask for some patience :-) We would like to thank everyone for the answers and (sometimes extensive) reactions. This has really helped us.
Green and nature around Maastricht
Green and nature around the city - summer 2017
The results from the Maastricht Forum proved to be an important part of the development of the green structure plan: it had greater added value than we had previously thought. The members of the MaastrichtForum clearly indicate that the themes of climate change and meeting places/recreation (should) have priority in this new plan. The plan will be further developed in the coming period and is expected to be adopted by the city council at the end of 2018. In 2018 various meetings will be organized on the so-called 'Environmental Vision', which will also discuss the further elaboration of the green structure plan. Interested parties are welcome to join in.
Parking motives - spring 2017
The results of the Maastricht Forum are included in the research report. This report deals with parking behaviour of residents of Maastricht, the region and visitors from outside Maastricht and the region. As a result of this report we have made recommendations that will be used to make a new Parking Vision in 2018. That is why the opinion of the MaastrichtForum was an indispensable part of the research.
Annual media survey
The annual media survey - autumn 2016
In 2016, 2,389 inhabitants took part in the Maastricht media survey. More than 1,100 of them were members of the MaastrichtForum. This research provides the municipality with an insight into which media its residents use. The municipality uses the results to choose the media it uses to get its messages to as many residents as possible. The media survey takes place annually. It shows that more and more inhabitants prefer digital media. Almost all inhabitants (98% of respondents) have access to the internet. 88% of the respondents use e-mail on a daily basis. The use of TV and reading the weekly newspaper is decreasing at the same time. Nevertheless, there are still inhabitants who watch TV Maastricht on a daily basis (13%). With these data, the municipality annually adjusts its media mix, with which it determines which media are used for its messages. The aim is to reach the maximum number of inhabitants with the available budget.
Annual city poll
Annual city poll - autumn 2016
The results can be read at www.maastricht.buurtmonitor.nl. The results of each new city poll are added here.
Image enforcement survey
Image enforcement survey - summer2016
The Maastricht Forum helped us to define the message of enforcement to the outside world. The research we did under the MaastrichtForum into the image of the Enforcement team was a so-called 'baseline measurement' for us. It was also intended to use the results to determine how best to communicate about the Enforcement team. We now have a first impression. And action was taken immediately. As a result of the answers from the MaastrichtForum, for example, we have adapted our communication and a short film series has been made about team Enforcement (see links below). In the future we will then do (about) the same research again, to see if - and if so how - something has changed and on which adjustment this is. All in all, the research has mainly given a good picture. And it certainly had an added value.
The videos on YouTube (in Dutch only):