Privacy protection

The Municipality of Maastricht processes a large amount of personal data. We need this data to carry out our legal obligations, to handle your requests and questions, and to maintain public order. We only process your personal data if this is necessary. We handle this data carefully and do so in accordance with the laws and regulations

What are ‘personal data’?

Personal data is all information about a person, for instance their name or address. Data that indirectly says something about someone is also personal data. Further information about personal data can be found on the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Your rights

The General Data Protection Regulation (Algemene Verordening Gegevensbescherming) gives you various rights. These are explained briefly.

General Data Protection Regulation (Algemene Verordening Gegevensbescherming)

Developments in privacy law and technology meant that the Dutch Personal Data Protection Act (Wet bescherming persoonsgegevens) needed to be replaced. A decision was taken to create a Europe-wide Privacy Regulation: the General Data Protection Regulation (GDPR). This regulation applies to all EU countries and entered into force on 25 May 2018.

Further information about the General Data Protection Regulation can be found on the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Privacy Statement

Our Privacy Statement indicates how the Municipality of Maastricht handles the personal data of its inhabitants and visitors.

Download de privacyverklaring

More about processing data 

  • The Data Protection Officer is an independent supervisor of our privacy policy. The Data Protection Officer appointed by the Municipality of Maastricht is Ms Vivian Tillmann. She can be contacted via functionaris.gegevensbescherming [at] (functionaris[dot]gegevensbescherming[at]maastricht[dot]nl) or via the central telephone number of the Municipality of Maastricht: 14043 (or from outside the Netherlands +31 (0)43 350 40 40).

  • Do you have questions about your privacy protection? Then contact the data protection officer. Of course, this officer is also happy to help you if you have complaints about the processing of your personal data. Should we not be able to resolve it together, you are also entitled to submit a complaint under the privacy legislation to the Data Protection Authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

  • The Municipality of Maastricht carries out tasks for which we use personal data. We keep a record of processing activities to provide insight into the use of this data. This record includes the purposes for which we use the data. We do our very best to keep this record up-to-date and complete. This is why we will regularly update the record of processing activities (Register van verwerkingen).  Download this register.

  • If you use this website of the Municipality of Maastricht, it is possible that your personal data will be processed. This only occurs because you use our services and/or because you provide such data to us.

    Data processing and the purpose of the processing

    If you use our services, the data you provide us will only be used for processing your request. If you sign up for our municipal newsletter, then we save your e-mail address. We only use this address to send you the municipal newsletter.

    Legitimate basis

    We only process your personal data if we have a legal basis for doing so. The legal bases for data processing are: consent, agreement, legal obligation, vital importance, and public-law duty.

    Data protection

    The Municipality of Maastricht takes appropriate measures to protect personal data against misuse, loss, unauthorized access, and other undesirable actions. These measures are included in our information security policy in accordance with the applicable municipal security standards as set out in the Baseline Information Security for Dutch Municipalities (Baseline Informatiebeveiliging Nederlandse Gemeenten).

    Sharing data with third parties

    The Municipality of Maastricht will only disclose your data that is processed via this website to third parties if this is necessary to comply with a legal obligation or for the execution of an agreement entered into with you.


    In order to provide you with the best possible service, the website of the Municipality of Maastricht uses cookies. Cookies are small, simple text files which we install on your computer, tablet, or mobile telephone when you visit our website. These cookies contain information about your website visit. Cookies are used for certain functionalities on the website and to increase the ease of use for you as a visitor.

    We install a TYPO3 functional cookie, which is necessary for the proper functioning of the website. In addition, we place analytical cookies of Google Analytics tools. The information we acquire from this enables us to bring the website into line with the needs of visitors. No personal data is stored.

    A processing agreement has been signed with Google. This means that your data will never be shared with other parties. The last eight numbers of your IP address are hidden. No use is made of other Google services in combination with Google Analytics.

    You can also opt-out of cookies by setting your internet browser to prevent cookies being stored. In addition, you can also delete all information previously saved via the settings of the browser. Through this link, you can opt-out of cookies from Google on this website.

    This website contains links to other websites. You can also access social media (such as Facebook and YouTube) via our website. The Municipality of Maastricht is not responsible for how websites other than ours use cookies and take care of your privacy. We recommend that you read the Privacy Statement and the Cookie Statement of these other websites.