Contact and opening hours

The MosaeForum municipal offices are open Monday to Friday during office hours. You can visit us without an appointment only when collecting your driving licence, Dutch passport or identity card. Do you want to arrange something else with the municipality? Then make an appointment first.

Collection of driving licence or Dutch travel document

You can only come to us without an appointment for the collection of your driving licence, Dutch passport or identity card at the times listed below. Do you want to arrange something else? That is often possible online. Look below under the heading 'Self service' for more information or use the search function on this website.

Monday: 08.30 - 16.30
Tuesday: 08.30 - 16.30
Wednesday: 08.30 - 16.30
Thursday: 08.30 - 16.30

Making an appointment

Would you like to make an appointment? Please call 14 043 (press 1 for English). You cannot visit the gemeente (municipality) without an appointment.

Self service

The gemeente has the following self service options:

Expat Centre Maastricht Region offers advice, services and guidance for expats and international organisations.

If you need further assistance, please contact the municipality by telephone on 14 043 or +31 43 350 4040 from outside the Netherlands.

Contact details

Feel free to contact us if you can't find the answer to your question on this website or if you would like to report something.
Call 14 043
Press 1 for English
Calling from abroad: +31 43 350 4040.
Contact form
You will receive an answer via email
We aim to e-mail you a reply within two weeks.
Mosae Forum - gebouw

Municipal service desk

Visiting address
GemeenteLoket (municipal service desk)
Mosae Forum 10
6211 DW Maastricht
Directions on Google Maps

Foto Sociale Zaken gebouw Randwycksingel

Social Affairs

Go to Sociale Zaken Maastricht Heuvelland– SZMH (Social Affairs Maastricht Heuvelland) for information about their services (only available in Dutch).

    • 20 and 21 February 2023 - Carnaval (Carnival): closed 
    • 10 April 2023 - Tweede Paasdag (Easter Monday): closed 
    • 27 April 2023 - Koningsdag (King’s Day): closed 
    • 18 and 19 May 2023 - Hemelvaartdag (Ascension Day) and extra day off: closed 
    • 29 May 2023 - Tweede Pinksterdag (Whit Monday): closed 
    • 25 and 26 December 2023 Eerste en tweede kerstdag (Christmas Day and Boxing Day): closed
  • Our buildings are accessible to wheelchairs. Assistance dogs are welcome. There are toilets and a disabled toilet. More on the accessibility of our buildings (only available in Dutch).

    If you require some assistance when you visit, please let the front desk know.

  • You are most welcome in our buildings. For a pleasant stay, we have a number of house rules. We ask for your cooperation in this. 

    For your and our safety, we make video and/or audio recordings. You give us permission for this the moment you enter. 

    • Please follow the instructions of municipality staff and security staff. 
    • Assistance dogs are welcome, other animals are not. 
    • Keep the doors and passages clear. 
    • You are not allowed to smoke inside the municipal offices. 
    • You are not allowed to use drugs and alcoholic drinks inside the municipal offices.
    • Do not carry any assault, stabbing or firearms or other dangerous objects. 
    • When using your mobile phone, do so quietly. 
    • Please dispose of rubbish in the rubbish bins. 
    • Do you wish to take photographs, make video and/or sound recordings? Please ask permission first. 
    • Would you like to advertise, give out leaflets, collect donations or hold donation collections? Then ask permission first. 
    • You may not wear any face-covering clothing such as an motorcycle helmet, balaclava, burka or niqab. 
    • We do not accept provocative, threatening, insulting, discriminatory, intimidating or other annoying behaviour. This also applies to physical violence, vandalism and disorder.

    We kindly ask you to cooperate with these rules. If not, we will ask you to leave the building or remove you from the building. If necessary, we will report you to the police.

  • Would you like to send us something by post? Please send it to:

    PO Box 1992
    6201 BZ Maastricht

  • Debit card is the preferred method of payment at the GemeenteLoket (municipal service desk). Cash and credit cards are not accepted.

  • We want to serve you as well as possible. That is why we have agreed on the following standards of service. So you know exactly what to expect from us. 

    If you call our general number 

    You will usually get a member of staff on the line within 20 seconds. We try to answer your question immediately. If not, we will call you back the next day at the latest.

    If you visit our offices

    Have you made an appointment? Then we will help you within 5 minutes. 

    If you send an e-mail 

    Do you send us an e-mail? Then you will automatically receive a confirmation of receipt. You will receive a reply as soon as possible, at the latest within 2 weeks. If we are unable to answer your question (immediately) then we will tell you which department will handle your e-mail and when you can expect a reply. 

    If you send a letter 

    We will answer a letter as soon as possible, but no later than 4 weeks. If a different handling period applies, for example for a notice of objection, we will let you know. 

    Helping you faster 

    We can help you faster if you: 

    • arrange your affairs online (when possible) 
    • have the requested documents to hand. 

    Our approach 

    • We aim to speak to you in a friendly and knowledgeable manner. 
    • We aim to inform you correctly and fully. We are happy to explain how things work and why. 
    • We guard your privacy. Information and knowledge of a confidential nature remain confidential and we only use them for their intended purpose.
    • We aim to speak and write in language that you can understand. 
    • We are open to your ideas and suggestions to do things (even) better next time.
  • Our press department is the first port of call for media enquiries. You can contact the press department by calling 043 - 350 42 00 or by sending an e-mail to pers [at] (pers[at]maastricht[dot]nl).