Reporting lost and found items

Have you lost anything? For example a passport, driving license, wallet, keys or bag? You can report this to the municipality. Maybe someone has found your items and has it registered or deposited it at the Municipal Service Desk 

Report
lost and found items

Lost something?

Have you lost something? Have a look on verlorenofgevonden.nl if someone has found your items. It can take a few days for the registration to show.

Have you lost something in a public building or public transportation? Contact the administrator.

Did you loose passport or identity card? No need to report this to the police. Contact the municipality for a verklaring van vermissing (statement of loss). This way you prevent abuse.

Found something?

Lost and found items can be stored at home or handed in at the GemeenteLoket. Returning is

  • mandatory if you have found a driving licence, passport or identity card
  • advisable if you have found keys
  • possible if you prefer not to keep a found object at home

  • Passports or identity cards are by law forbidden to return to owner. To prevent identity theft deposit the passport or identity card to the Municipal Service Desk. We will register and destroy them. 

  • Deposit the passport or identity card to the Municipal Service Desk. To prevent abuse we will store these items in our safe. All deposited items are registered on verlorenofgevonden.nl

  • Are you storing a lost and found item at home? Register it at verlorenofgevonden.nl for the owner to find it. It can take a few days for the item to show on the website. You are responsible for the state of the item while in your possession. 

    The legal term to safe an item is one year. If an owner comes forth you are obliged to bring the item to the Municipal Service Desk within a week. After one year you can keep the found item. 

  • Lost or found a bike

    Have you lost your bike or have you found a bike? Report this at verlorenofgevonden.nl. The municipality collects orphaned, damaged or illegally parked bicycles and transports them to the bicycle compound at Gerardusweg 39.

    Check if your bike is at the bike compound

    Before heading to the bike compound, verify on www.verlorenofgevonden.nl whether your bike is stored there. If it's not listed, then it's not at the bike compound.

    Bike wrecks are not retained. Abandoned bikes and incorrectly parked ones are kept in the bike compound for up to 13 weeks, depending on their condition.

    Bike compound address

    Sint Gerardusweg 39
    6224 LV Maastricht

    Bike compound opening hours
    • Monday: 9.00 - 17.00

    If the municipality has removed your bike because it was parked incorrectly, you must be able to prove the bike is yours. This means, for instance, you will need to bring the bicycle key. Also, remember to bring your identification.

    From 1 January 2024, the fee to retrieve your bike from the compound will be 50 euros (pin only).

    Fine

    To discourage incorrect parking of bicycles, a fine of 25 euros will be imposed when you reclaim your bike from the compound. Starting from 1 January 2024, this fine will increase to 50 euros.

    Please note: Only card payments are accepted at the bike compound.